Okay… took 3 days to finally get through, but eventually did.
I was told that they are way behind in processing payments because of the pandemic and recommending not to stop the check and to wait 8 more weeks to allow for processing it. I also confirmed that everything was correct including the address to which the check was sent.
I’m hopeful, but a little scared. Hope I don’t sit around for 8 weeks feeling hopeful only to find that the bill then ends up being even higher. I’ve never been much of a gambler.
Nonetheless, I’m going to take their recommendation and see what happens. Fingers crossed!