TurboTax Apology 2.0

January 29, 2015

Form 1040After getting an earful (and then some) from their customers, the folks at Intuit have come up with a new, improved apology for the mess they created in disabling features in some versions of their products, forcing many of their customers to buy a more expensive version. While they’ll need a few days to roll out the new approach, they say it will include three features:

  • For this year, a free upgrade “within the product” for people who buy the desktop version of TurboTax Deluxe but need TurboTax Premier because they removed capabilities from the lower-priced product.
  • People who already paid for the upgrade can claim the rebate described earlier up until April 20.
  • For next year and presumably thereafter, the capabilities removed from the Deluxe version will be restored.

Details haven’t been provided, so it’s unclear if any of the numerous limitations listed in our previous article will be lifted. In particular, we wonder whether these forms are being restored only to the desktop version of TurboTax Deluxe. Some 80% of TurboTax customers use the online version, but for some reason there was little outcry when similar changes were made to that version a year earlier.

 

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